Quality
SHP Ethos
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Strategic Healthcare Planning Ltd has a passion for serving the needs of Healthcare organisations. It strives to exceed Clients' expectations, make a positive difference to Healthcare delivery and provide best value for money. This ethos is supported by a comprehensive quality assurance system and a distinctive style of service based on the following:
Quality
Services
Projects
An Individual approach
There is no single approach to assignments. Each is individually planned to match the requirements and circumstances of the client organisation.
Partnership and Responsibility
We work as an extension of management teams of organisations, sharing goals and maximising opportunity for success.
Change Management
We recognise that consultancy assignments can be powerful instruments of change when used purposefully and skilfully and our approach is to create an early strategy for winning hearts and minds around relevant organisational objectives.
Contributing to Success
Our written outputs are presented to a high standard; based on convincing argument, sufficient evidence and present the issues clearly and comprehensibly to the intended audience.
Highest Quality Input
We operate a comprehensive quality assurance system conforming to ISO 9001:2000 that requires all work undertaken by SHP to be reviewed by a senior colleague in addition to other QA procedures.
Contributing to the wider Context
Our approach plans to build upon an initial brief and to ensure that the final product of the work is relevant to and contributes positively to the local clinical and strategic context.
Value for Money
We aim to provide best value for money by matching the right professional resource to the right task, adding value to a clients brief wherever possible, delivering specified outputs and fully meeting client expectations within agreed fee budgets.
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Quality Management
SHP operates a Quality Management system conforming to ISO 9001:2000. The project stages, QA processes and documentation are illustrated in the diagram below:
Quality Management System diagram